Privacy Policy – ok37 Gaming Platform

1. Who We Are

This Privacy Policy applies to the ok37 online gaming platform, accessible at ok37.fun. Throughout this document "ok37", "we", "us" and "our" refer to the platform operator. This policy explains how ok37 collects, uses, stores and protects the personal data of players and visitors in accordance with standard data protection principles.

By registering an account on ok37 or by using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

2. Personal Data We Collect

ok37 collects personal data in several ways — directly from you when you register and use the platform, automatically through the platform's technical systems, and in some cases from third-party payment processors. The categories of data we collect are outlined below.

2.1 Registration Data

When you create an ok37 account, we collect:

• Full name as it appears on your identity document
• Date of birth (to verify that you are 18 or older)
• Email address
• Mobile phone number
• Country and city of residence
• Username and encrypted password

2.2 Identity Verification Data

ok37 may ask you to complete identity verification at various points — for example, before processing your first withdrawal or if unusual activity is detected on your account. For verification we may request:

• A copy of your CNIC (Computerised National Identity Card) or passport
• A recent proof of address document
• Evidence of the payment method used for deposits (for example, a screenshot of your JazzCash or Easypaisa transaction history)

Verification documents are used solely for identity confirmation and fraud prevention. They are stored securely and are not used for any other purpose.

2.3 Transaction Data

Every deposit, withdrawal, bonus claim and wager placed on ok37 is recorded as part of your account transaction history. This includes the PKR amounts, payment methods used (such as JazzCash, Easypaisa, Raast or Bank Transfer), timestamps and transaction reference numbers.

2.4 Platform Usage Data

When you use ok37, our systems automatically record technical data including:

• Your IP address and approximate geographic location
• Device type, operating system and browser
• Pages visited, games played and time spent on the platform
• Session start and end times
• Bet history, game outcomes and bonus activity

2.5 Communications Data

If you contact ok37 support via email or live chat, the content of those communications is recorded and stored as part of your account record. This helps our team provide consistent support and resolve any disputes that may arise.

3. How We Use Your Personal Data

ok37 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, processing logins and keeping your account details up to date.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and other supported methods.
• Identity verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 18 years.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse, money laundering and other forms of fraudulent activity.
• Platform personalisation: Tailoring the games, promotions and content shown to you based on your activity and preferences on the platform.
• Customer support: Responding to queries, resolving disputes and providing assistance when you need it.
• Responsible gaming: Monitoring your play patterns to identify signs of potentially harmful gambling behaviour and, where appropriate, prompting you to use available responsible gaming tools.
• Platform improvement: Analysing aggregated usage data to understand how players interact with ok37 and to improve the platform experience over time.
• Promotions and communications: Sending you information about relevant bonuses, promotions and platform updates, where you have consented to receive such communications. You can opt out of marketing messages at any time.

4. Legal Basis for Processing

ok37 processes your personal data under the following legal bases:

• Contractual necessity: Processing your registration data, transactions and account activity is necessary to fulfil our obligations to you as a platform user under our Terms and Conditions.
• Legitimate interests: Security monitoring, fraud prevention, platform analytics and responsible gaming monitoring are carried out in the legitimate interests of ok37 and its players.
• Consent: Where we send you marketing communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time.
• Legal obligation: In some cases, ok37 may be required to process or retain data to comply with applicable legal or regulatory requirements.

5. Data Sharing with Third Parties

ok37 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We share data only where it is strictly necessary to operate the platform, and only with trusted partners who are bound by appropriate data protection obligations. The categories of third parties with whom data may be shared are:

• Payment processors: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and card networks, we share the minimum payment information necessary with our payment processing partners.
• Identity verification providers: Where we use a third-party service to assist with CNIC or document verification, your verification documents are shared with that provider for the sole purpose of identity confirmation.
• Game software providers: Game providers whose titles appear on ok37 may receive technical gameplay data (such as bet amounts and game outcomes) as part of the normal operation of their games. These providers do not receive your personal registration details.
• Technology and hosting providers: ok37 uses third-party cloud infrastructure and technology services to run the platform. These providers process data on ok37's behalf and are contractually prohibited from using it for their own purposes.
• Legal and regulatory compliance: ok37 may disclose personal data if required to do so by a valid legal process, court order or where we believe disclosure is necessary to protect the rights and safety of players or the platform.

6. Payment Data and Financial Information

When you deposit or withdraw PKR at ok37, your payment is processed through our third-party payment partners. ok37 does not store full debit or credit card numbers, CVV codes, JazzCash PINs or Easypaisa account passwords on our own servers. These details are handled directly by the relevant payment processor using their own security protocols.

What ok37 does retain is a record of each transaction — the amount in PKR, the payment method type, the date and time, and the transaction reference number. This is retained as part of your account history and is necessary for processing withdrawal requests, resolving payment disputes and maintaining accurate account statements.

All players depositing via JazzCash, Easypaisa, Raast or Bank Transfer must ensure that the payment account belongs to them personally. ok37 will only process withdrawals back to a payment method that was used to make a deposit and that can be confirmed as belonging to the account holder.

7. Cookies and Tracking Technologies

ok37 uses cookies and similar technologies to make the platform work and to understand how it is being used. Cookies are small text files stored on your device when you visit ok37. The types of cookies we use are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and maintain security tokens. The platform cannot work properly without them.
• Analytics cookies: These help ok37 understand how players navigate the platform — which sections are most visited, where players encounter issues and how overall usage patterns change over time. This data is aggregated and not tied to your individual identity for analytics purposes.
• Preference cookies: These remember your settings and preferences — such as language preference or display options — so that you do not need to reset them each visit.

ok37 does not use third-party advertising cookies or retargeting pixels that track you across other websites after you leave ok37. By using the ok37 platform, you consent to the use of essential cookies. Analytics and preference cookies can be managed through your browser settings.

8. Data Retention

ok37 retains your personal data for as long as your account is active and for a reasonable period afterwards, in accordance with the following principles:

• Active accounts: All account data is retained for the full duration that your ok37 account remains open and active.
• Closed accounts: Following account closure, basic account records and transaction history are retained for a minimum period as required for fraud prevention, dispute resolution and financial record-keeping purposes. After this period, data is securely deleted or anonymised.
• Identity verification documents: Verification documents such as CNIC copies are retained only for as long as necessary to confirm identity and are securely deleted once no longer needed.
• Support communications: Chat logs and email correspondence with ok37 support are retained for a period sufficient to resolve any disputes or follow-up queries that may arise.

When personal data is no longer required for any of the above purposes, ok37 securely deletes or anonymises it so that it can no longer be associated with you as an individual.

9. Your Rights Over Your Personal Data

As a player on ok37, you have rights in relation to the personal data we hold about you. These rights can be exercised by contacting our support team at [email protected].

10. Children and Underage Users

ok37 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during registration and may be requested again at any point during account use. If ok37 discovers that a user is under 18, the account will be closed immediately, all funds will be returned (less any bonuses), and all personal data collected will be securely deleted.

If you are a parent or guardian and believe that a minor has registered on ok37 without your knowledge, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Security Measures

ok37 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and the ok37 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Passwords are stored in hashed, salted form — ok37 staff cannot read your password in plain text under any circumstances.
• Access to player data within the ok37 organisation is restricted on a need-to-know basis, with access logs maintained.
• Payment processing is handled by PCI-DSS compliant payment partners; ok37 does not store raw card data on its own servers.
• Regular security reviews are carried out to identify and address potential vulnerabilities in the platform.

While ok37 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support immediately and change your password.

12. Changes to This Privacy Policy

ok37 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When material changes are made, the "Last updated" date at the top of this page will be revised. We recommend that you check this page periodically, especially if you have concerns about how your data is handled.

Continued use of the ok37 platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised policy. If you do not agree with changes to the policy, you should stop using the platform and request closure of your account.

13. Contact and Privacy Queries

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data ok37 holds about you, please get in touch with our team:

• Email: [email protected] (plain text — do not click)
• Response time: We aim to respond to all privacy-related queries within five working days.
• FAQ: Visit our FAQ page for answers to common account and privacy questions.